Intelligentes eHealth-Portal für mehr Effizienz

Swisscom Health is digitising processes for healthcare facilities and connecting them to the growing world of eHealth. The company offers a comprehensive portfolio of solutions and services for doctors, hospitals, healthcare institutions and laboratories.

Since 2002, bbv has been developing the accounts receivable management solution “curaBILL” for Swisscom Health for lean practice administration. The portal offers doctors and medical practice assistants the central management of invoices, receivables and debtors. Whether it’s daily payment control, dunning, professional debt collection, tax documents or annual financial statements, all with one solution.

With the relaunch of curaBILL, the solution became even more attractive: faster incoming payments, optimized liquidity, cost reduction and relief from routine activities. Clear, simplified workflows, a clear presentation of all information and the automated creation of tasks provide optimal support. For Swisscom Health customers, this means more time to take care of their patients.

Reduce effort and save time

Initially, a Minimum Viable Product (MVP) was developed in order to obtain feedback from customers and Swisscom Health employees as quickly as possible. In this way, solutions were validated in a short time and new requirements were incorporated into the subsequent development.

During implementation, emphasis was placed on comprehensive user feedback in order to develop an intuitive user experience. Tailored to the needs of doctors and practice assistants, comprehensive information is displayed for each patient. With predefined rules, the tool automatically creates workflow tasks based on context. This allows doctors and MPAs to see at a glance which orders are pending and can process them quickly and efficiently. In this way, actions can be triggered directly, such as forwarding invoices to insurance companies.

«Dank bbv haben wir eine attraktive Lösung mit schnellen Prozessen und hervorragender User Experience. Unsere Kunden haben so mehr Zeit für ihre Patienten, curaBILL überzeugt!»

David Pravato, Product Manager curaBILL, Swisscom Health

Project Insights

• Expertise: Das interdisziplinäre und sehr erfahrene bbv-Team entwickelte die neue Lösung ganzheitlich.
• User Experience: Benutzer werden intuitiv durch das Tool und dessen Funktionen geführt. Zusammen mit den optimierten Prozessen bedeutet dies für Kunden eine deutliche Effizienzsteigerung.
• Reduzierter Betriebsaufwand: Anfragen und Reklamationen gingen deutlich zurück, was Swisscom Health Mitarbeitende entlastet.
• Branding: Die moderne User Experience des neuen Portals verbessert die Kundenzufriedenheit und ist in der Vermarktung und Gewinnung neuer Kunden ein Pluspunkt.

Die PDF-Version der Success Story zu Curabill finden Sie hier.